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Letter from the President

Dec 7, 2009



My name is Kenn Fischburg and I am the president of First and foremost, I am writing to you today to express my utmost thanks and gratitude for your continued business. I sincerely appreciate your loyalty and support of

At, we are continually working on ways to better serve our customers. I want you to be the first to know that in the coming months, there will be great improvements to all aspects of our website, from our website design and layout, all the way down to customer service. I cannot say thank you enough to those of you who took our survey last month. We have reviewed each and every response and I know you will be pleased to see many of your suggestions and requests implemented across the site.

Our first step in this improvement process will take place this weekend as we upgrade our back-end technology. In order for this upgrade to occur, will unfortunately be closed for business from 4 pm today, December 4th, until 5pm EST tomorrow, December 5th. This upgrade is a necessary step to helping run more efficiently. I sincerely apologize for any inconvenience this may cause you.

As we go through this improvement process, your feedback and thoughts continue to be my #1 priority. We are currently in the process of forming our first Customer Advisory Board- please Email Me if you would like to part of our this important group. We want to ensure the changes we are making will work for you.

Thank you again for your business and support. Please don’t ever hesitate to contact me with any request or comment. I look forward to hearing from you.


Kenn Fischburg

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One Response to “Letter from the President”

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